Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

A successful help desk isn’t as easy to create as you might think. It seems like if you have all the conventions of a good help desk structure, things will run smoothly on their own. However, there ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider arm.

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Problem: Response times were lagging in this bank's IT department, which managed requests solely by email. Solution: Help desk and asset management software to automate troubleshooting requests and ...

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

Atlassian has acquired Halp, which creates help desk ticketing tools inside Slack. Atlassian's head of product integrations, Steve Goldsmith, said that Halp's tool is complementary to its existing ...

Just a few months after rolling out, Desk.com is getting bigger and better for its business customers with some snappy new analytics tools. Owned and introduced by Salesforce.com at the end of January ...

Jason covers desktop applications and help desk utilities, including reviews geared toward the IT end-user support function. Jason is the PC infrastructure manager for Harcros Chemicals, a worldwide ...

Industry analyst Phil Wainewright stated: “By bringing the infrastructure into the cloud with the help of NTR Service Desk, enterprise IT positions itself to integrate well not only with conventional ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...